Question 1

What age range do you cater to?

Accepted Answer

We offer toys suitable for toddlers and preschoolers aged from 6 months to 6 years. You can easily filter your toy search by age, brand and type of toy in order to find the right toy for your child.

Question 2

How long can I keep the toys for?

Accepted Answer

You can keep the toys for up to a month from the day the toy is delivered to your home. You will be advised on the due date of the toys at the point of rental.

Question 3

Can I renew the toys and keep them for longer?

Accepted Answer

Yes, you may choose to renew the toys for 1 more week but you will not be able to borrow new toys until you have returned your existing toys.

If you wish to keep a particular toy for longer, we encourage you to purchase it.

Question 4

When does my monthly quota of toys get reset?

Accepted Answer

Your monthly quota of toys resets on your subscription billing date. For example, if your billing date is on the 5th of the month, your quota will also be reset on the 5th of the month.

Question 5

I have used up my monthly quota of toys. Can I swap for a fresh set of toys before my quota gets reset?

Accepted Answer

Yes, an extra swap of 3 toys is available at a cost of $16.90. The fresh set of toys will be due a month later from its' delivery date.

Question 6

What happens if I return a toy after the due date?

Accepted Answer

A late charge of $1.50 per toy per day will be imposed. The late charge will stop when either the toy has been returned or the cumulative charges is equivalent to the purchase price of the toy, in which case the toy will be yours to keep forever.

If you wish to keep a toy, we encourage you to purchase it from us. This is so that you can make full use of your plan and borrow new toys.

Question 7

What happens if I lose or damage a toy?

Accepted Answer

At Playchest, we only select toys that are of high quality and are durable. Fair wear and tear is a given. However, we understand that accidents can happen.

In the event a toy is returned with a missing part but can still be played as it was intended, we will charge a fee of $6.

In the event a toy is lost or damaged such that it is unsafe or cannot be played as it was intended, we will charge a fee based on the residual value of the toy. The residual value of the toy is calculated by using the recommended retail price (RRP) and discounting it based on how long the toy has been in our collection. As such, rest assure that you will never pay more than the RRP of the toy.

The missing part and toy replacement fees ensure that we can continue to offer high-quality toys and an excellent play experience to all our customers.

Question 8

Are your toys clean and safe?

Accepted Answer

Absolutely! All toys are returned to our facilities where they are inspected and sanitised, before they are sealed for the next borrower.

We offer toys from trusted and reputable companies whose products comply with US, EU & other international safety regulations for your peace of mind.

Question 9

Where are your drop-off locations for the returning of toys?

Accepted Answer

Please refer to this listing for our drop-off locations as well as their opening hours.

Question 10

Can I purchase your toys?

Accepted Answer

Definitely. We will advise you on the purchase price of the toy, which is based on the recommended retail price (RRP) discounted by how long the toy has been in our collection (i.e. the toy's residual value). The longer the toy has been with us, the lower the purchase price of the toy.

Question 11

How do I cancel my plan?

Accepted Answer

We are sorry to see you go. You may cancel your plan anytime before your plan renews on the next billing cycle.

However, before you cancel, please ensure that you have returned all your toys so that you will not be charged for them.

Subscription Toy Rental

New On Playchest

Why rent toys from Playchest

How does Playchest work

Our toy collection

Featured brands

And many more...

Toy highlights

Pick a plan

Playchest Standard

A refundable deposit of $50 applies
*Each playchest can fit a maximum of 2 large-sized toys

Playchest Extra

A refundable deposit of $50 applies
*Each playchest can fit a maximum of 2 large-sized toys

Frequently asked questions

What age range do you cater to?

How long can I keep the toys for?

Can I renew the toys and keep them for longer?

When does my monthly quota of toys get reset?

I have used up my monthly quota of toys. Can I swap for a fresh set of toys before my quota gets reset?

What happens if I return a toy after the due date?

What happens if I lose or damage a toy?

Are your toys clean and safe?

Where are your drop-off locations for the returning of toys?

Can I purchase your toys?

How do I cancel my plan?

Subscription Toy Rental

New On Playchest

Why rent toys from Playchest

How does Playchest work

Our toy collection

Featured brands

And many more...

Toy highlights

Pick a plan

Playchest Standard

A refundable deposit of $50 applies *Each playchest can fit a maximum of 2 large-sized toys

Playchest Extra

A refundable deposit of $50 applies *Each playchest can fit a maximum of 2 large-sized toys

Frequently asked questions

What age range do you cater to?

How long can I keep the toys for?

Can I renew the toys and keep them for longer?

When does my monthly quota of toys get reset?

I have used up my monthly quota of toys. Can I swap for a fresh set of toys before my quota gets reset?

What happens if I return a toy after the due date?

What happens if I lose or damage a toy?

Are your toys clean and safe?

Where are your drop-off locations for the returning of toys?

Can I purchase your toys?

How do I cancel my plan?

A refundable deposit of $50 applies
*Each playchest can fit a maximum of 2 large-sized toys

A refundable deposit of $50 applies
*Each playchest can fit a maximum of 2 large-sized toys